catfish moving company

CATFISH MOVING COMPANY

Dispatcher

Dispatcher

Primary Purpose:

The Dispatch Manager is responsible for the day to day operations along with management of movers and drivers. Provides consistent support and leadership to the team.

Responsible for:
  •     Creating the daily coverage schedule based on the availability of team members
  •     Keeping morale and engagement high
  •     Providing outstanding customer service  
  •     Setting a positive example for the rest of the team

Duties:
  •     Ensure all booked moves are staffed with enough drivers and movers for the following day.
  •     Line up crews by 8am each day through text and phone.
  •     Ensure employee call list is utilized correctly.
  •     Schedule employees according to the order of name placement on the call list.  
  •     Confirm staff arrives in full work attire and crew leaders have tools available for assigned jobs.
  •     Communicate and schedule crew leaders / movers according to requests.
  •     Acquire supplemental equipment rentals as needed and keep track to control costs.
  •     Ensure crew completes assigned jobs correctly when they arrive back to the shop.
  •     Verify payment, material used / not used, and return of fuel card, equipment and dock tablet (check condition).
  •     Ensure truck inspection and truck equipment check is completed on each truck daily upon arrival.
  •     Document and remove any extra equipment or packing supplies on/off the truck.
  •     Ensure crew completes assigned jobs correctly when they arrive back to the shop.
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